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SHOP POLICIES

Welcome to Girlflowers© loacted in Colorado, USA.

***Payment

We accept payment by Paypal. If you want to pay by credit card and do not have a Paypal account please check out as a Paypal guest. If you have any problems checking out please contact us - you can email your order to us and we can send you a Paypal invoice.

Please email your order to: [email protected]

***Shipping

Your order will ship by First Class United States Postal Service from Colorado, USA. Shipping typically takes 2-7 business days anywhere within the USA and 10 days - 7 weeks International. ***Please be aware that these delivery times are just an estimate, we cannot guarantee any date. If you need your order by a certain time you can upgrade and pay for Overnight Express or Fed Ex if you prefer.

Packages do get lost in the mail, but it's rare - 98% arrive quickly and safely.

Within the United States:
All orders are shipped by USPS First Class Post with Delivery Confirmation unless customer has arranged for another shipping method.

USPS tracking allows both seller and buyer to confirm the delivery of the package. Refunds/ replacements of items that have not arrived are based on 'Delivery Confirmation' status of the package. You will receive this number to track your package by an email notification from www.stamps.com that will be sent to the customers email address .

Where is my package?

Delivery Confirmation receipt:
If the package is declared "Delivered" - the package has been delivered. Please ask around, check with your neighbors, ask the post office if they have seen the package. No refund /replacement will be given if delivery confirmation states "delivered".

If the package is declared "Arrived at Unit" - the package has not been delivered. It is at your local post office. If "Arrived at Unit", print out the delivery confirmation information and go to your local post office and ask for the package. They have to find it for you.

If the delivery confirmation status reads "in transit", the package is stuck somewhere within the USPS system. After 30 days from shipment date, if the package has not arrived/changed status to delivered or "arrived at unit" it is safe to say the package was lost by USPS. You will receive a refund or replacement for the order.

International orders:
All orders are shipped by USPS First Class International unless a different shipping method has been arranged.
***International packages can take 10 days to 7 weeks they have to go through customs in your country and they can be held for any length of time.There is no guarantee on how long any package will take to arrive.
Please be aware of this before ordering - we will not offer a refund or replacement if the package does not arrive by a certain date.

***Returns and Exchanges - Yes we accept returns for exchange and refund up to 7 days from date of delivery. If you need to return an item please contact us to authorize the return and to arrange the address to ship to. Customer is responsible for shipping costs. We advise putting delivery of confirmation/ insurance on the package because we will not be responsible for your package if it does not arrive.

If there is a problem with your order on arrival please contact us we will fix any issue immediately.

Email us with any questions: [email protected]

Thankyou!



Contact GirlFlowers
[email protected]

Location
Colorado, USA

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